Privacy Policy

This policy explains what information The Frozen Cart Store ("we") collects when you visit thefrozencartstore.com, place an order or contact us, and how we use and protect it.

Information we collect

Order details: your name, billing and delivery addresses, email, phone number, the items you buy and your order history.
Payment details: entered on our payment processor's secure form. We don't see or store your full card number.
Messages and requests: what you send through our quote, contact and newsletter forms.
Technical data: your IP address, browser type and the pages you visit, collected by our web server and, if you allow them, analytics cookies.

How we use it

To process, ship and support your orders, and to answer your questions and quote requests
To send order updates, and marketing emails if you signed up (every email has an unsubscribe link)
To prevent fraud and keep the site secure
To understand how the site is used and improve it

We share only what's needed with the companies that help us run the store: our payment processors, shipping and freight carriers, our website host, and our email provider. They may use it only to provide their service to us. We don't sell your personal information, and we don't share it for others' advertising. We may also share information when the law requires it.

Cookies

Essential cookies keep your cart, checkout and login working, and they're always on. Optional cookies, such as analytics, are used only if you choose "Accept all" in our cookie notice. You can change your choice at any time with the "Cookie settings" link at the bottom of every page.

Our Contact page shows a Google Map of our address. When it loads, Google may set its own cookies under Google's privacy policy. Your browser also remembers whether you've seen our welcome offer, so it doesn't keep appearing.

How long we keep it

We keep order records for as long as tax and accounting laws require, usually seven years. Other messages and sign-ups are kept until you ask us to delete them or they're no longer needed.

Your choices and rights

You can ask to see, correct or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time. Depending on your state, you may have additional privacy rights. Email info@thefrozencartstore.com and we'll respond within 30 days.

Security

The site uses encryption (HTTPS) on every page. Payments are handled by PCI-compliant processors, and access to customer information is limited to the people who need it.

Children

Our store is for adults. We don't knowingly collect information from children under 13.

Changes

If we change this policy, we'll update the date below. Significant changes will be highlighted on this page.

Contact us

The Frozen Cart Store
2415 Rice Blvd, Houston, TX 77005
Phone: (346) 446-8211
Email: info@thefrozencartstore.com

Last updated: September 29, 2026