Warranty
The Frozen Cart Store warrants the carts it sells against defects in materials and workmanship for 1 year from the date of delivery to the original buyer.
What's covered
- Defects in the frame, cabinet, wheels, hardware and welds
- Freezer and refrigeration parts that fail under normal use
- Parts that don't work as described when the cart arrives
Some parts, such as compressors, batteries and solar panels, also come with their own manufacturer's warranty. Where that warranty is longer, we pass it on to you and help you use it.
What's not covered
- Normal wear and tear, including scratches, fading and worn tires
- Damage from accidents, misuse, neglect, improper cleaning or storage
- Damage from the wrong power supply or from modifications and repairs we didn't approve
- Umbrellas, covers, decals and other items that wear out with use
- Damage during delivery, which our shipping policy covers when it's noted on the delivery receipt
How to make a claim
Contact us at info@thefrozencartstore.com or (346) 446-8211 with your order number, a description of the problem, and photos or a short video. We'll help troubleshoot first. If the problem is covered, we'll send a replacement part, arrange a repair, or replace the cart, and we pay for shipping the warranty parts within the contiguous United States.
Your rights
Repair or replacement, or a refund if neither is possible, is your remedy under this warranty. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Contact us
The Frozen Cart Store
2415 Rice Blvd, Houston, TX 77005
Phone: (346) 446-8211
Email: info@thefrozencartstore.com
Last updated: September 29, 2026
